Commonly Asked Questions

Most Frequent Questions

XONE trial is for a period of 14 days. Once your trial expires, you may purchase a Xone.asia subscription. 

You can make changes to your plan at any time. Simply contact our support at support@xone.asia, we will help to upgrade/ downgrade your subscription plan. No questions asked! Please note that we offer no refunds for downgrade.

You can add/ remove users in your account. Simply go into the “Setting” section, and click on the “Users” option.

To increase your seats, simply go to “Setting” section, click on the “Billing” page and go to “Add More User”. Once payment is made, your account seats will be added. Payment will be charged based on the remaining days of the month. 

You can contact our support at support@xone.asia to downsize the numbers of seat in your account. We offer no refunds to downsizing seats in your account.

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